We have sent you a survey asking questions about your cancer care.

Cancer is a disease people can get. It can be very serious and can make you ill.

Your answers will help the NHS to make cancer care better for patients.

Here is some information to help you to take part in the survey.

The survey is not in easy read.

You can ask somebody to help you read the questions and answer them if you want.

But they should not tell you what to answer.

We want to know what you think.

You do not have to answer all the questions if you do not want to.

Fill in the survey online

Online means on a computer, phone or tablet.

To fill in the survey online, go to this website:
www.ncpes.co.uk/take-part

First, you will need to type in a code. A code is a set of letters or numbers.

You can find the code on the letter that we sent you about the survey. It will be called access code.

For each question in the survey, click on the answer you want.

Then press the button that says Next.

Fill in a paper survey

Fill in your answers in the paper survey we sent you.

Put a cross in the box next to the answer you want.

Then post your answers back to us.

You can send them back in the envelope that came with the survey.

The envelope will say FREEPOST on it. You do not need to put a stamp on it.

If you do not have the FREEPOST envelope, you can use your own. Write this address on the envelope:

Freeport Plus RUAU-CSSR-ZTSE
National Cancer Patient Experience Survey
Picker
Unit N1
Westpoint House
Middlemore Lane West
Aldridge, Walsall
West Midlands
WS9 8DT

You do not need to put a stamp on the envelope.

Tell us your answers on the phone

Phone our team on:
0800 103 2804

It is free to call this number.

We will look at everyone’s answers altogether.

Then we will write some reports about what we have found out.

We will share our reports on our website:
www.ncpes.co.uk

We will not use your name in our reports.

That way, nobody can tell it was you who told us.

We will share everything you wrote on the survey with the NHS trust you told us about and Cancer Alliance.

Cancer Alliances work to make cancer services better in local areas.

Listening to cancer patients will help us to understand what matters most to people.

It will help us to understand how to help people in the best way.

Thank you for answering our questions.

If you have any questions about the survey, contact us.

Phone:
0800 103 2804

It is free to call this number.