Welcome to the website for the National Cancer Patient Experience Survey. The survey is an important part of the national NHS Cancer Programme, which places patient experience on a par with clinical effectiveness and safety as a key strategic priority. It has been designed to monitor national progress on cancer care, to drive local quality improvements, to assist commissioners and providers of cancer care and to inform the work of the various charities and stakeholder groups supporting cancer patients.

The survey is overseen by a national Cancer Patient Experience Advisory Group. This Advisory Group set the principles and objectives of the survey programme and guide questionnaire development. The survey is commissioned and managed by NHS England and NHS Improvement. The implementation, analyses and reporting is completed by Picker.

National Cancer Patient Experience Survey 2020/2021

The running of the National Cancer Patient Experience Survey requires NHS trust resource. As NHS trust resources currently need to be focused elsewhere, NHS England and NHS Improvement have explored possible alternative approaches to carrying out the survey. However, at this time it has not been possible to find an alternative approach that would significantly reduce or remove the resource requirement from NHS trusts.

Over the last few months feedback has been sought from the survey advisory group, which includes a range of stakeholders including patients, to help understand the pros and cons of running the survey in 2020. As a result, NHS England and NHS Improvement has made the decision to run the National Cancer Patient Experience Survey on a voluntary basis in 2020. The window for trusts to indicate their interest in participating in the 2020 voluntary survey is now closed.

NHS England and NHS Improvement is committed to running the survey again in 2021.

If you have any questions or would like to discuss this decision further please contact england.insight-queries@nhs.net